Privacy Policy

Effective Date: April 14, 2025

Coldwell Banker Commercial Capital Advisors ("CBC Capital Advisors," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you interact with us through our website located at www.cbccapitaladvisors.com ("Website") and through other communications and services we provide within Lubbock, Texas, and surrounding areas.

We are an independently owned and operated brokerage and licensed affiliate of Coldwell Banker Commercial. This Privacy Policy applies solely to Coldwell Banker Commercial Capital Advisors and not to any other Coldwell Banker affiliates or national entities.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our Website
  • Clients, prospects, property owners, tenants, investors, and business partners
  • Interactions involving text messaging, phone, email, and in-person communication related to our brokerage services

2. Information We Collect

a. Information You Provide

  • Contact details: Name, phone number, email address, mailing address
  • Property-related data: Ownership details, property preferences, real estate goals
  • Communication history: Emails, form submissions, call logs, meeting notes
  • Event participation: Information provided when you register for events

b. Information We Collect Automatically

  • Device and browser info: IP address, browser type, operating system, referring URLs
  • Usage data: Page views, time on site, links clicked
  • Cookies and analytics: Used to understand how users interact with the Website

3. How We Use Your Information

  • Provide and manage real estate services
  • Communicate with you regarding inquiries, listings, or services
  • Improve our Website and client experience
  • Send occasional marketing updates (with opt-out options)
  • Comply with legal or regulatory requirements

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may share it with:

  • Trusted service providers who help operate our business (e.g., website hosting, email systems)
  • Licensed agents affiliated with CBC Capital Advisors to fulfill your requests
  • Legal authorities when required by law or to protect our legal interests

We do not share your data with Coldwell Banker national entities unless requested or authorized by you.

5. Mobile/Text Messaging Privacy

If you opt in to receive text messages from CBC Capital Advisors, the following applies:

“By checking the box on our contact form, you consent to receive recurring SMS messages from CBC Capital Advisors, including service updates and promotional offers. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For help, reply HELP.”
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • All opt-in and communication data remain confidential.
  • Each message will include opt-out instructions.
  • You may receive up to 4 messages per month unless otherwise stated.

6. Cookies and Tracking Technologies

We may use cookies, pixel tags, and analytics tools to:

  • Understand user behavior
  • Improve Website performance and usability
  • Offer a more personalized browsing experience

You can control cookies through your browser settings. For full functionality, we recommend enabling cookies.

7. Data Security

We take data security seriously and use industry-standard practices to safeguard your personal information, including:

  • Administrative safeguards: Staff training, restricted access policies
  • Technical safeguards: SSL encryption, firewall protection, secure form submissions
  • Physical safeguards: Controlled office access, secure storage of physical documents

Despite these efforts, no system can be guaranteed 100% secure. If you suspect unauthorized use of your information, please contact us immediately.

8. Data Retention

We retain personal information only as long as necessary for:

  • Providing services or responding to inquiries
  • Fulfilling legal, tax, and compliance obligations
  • Maintaining transaction records for audit and dispute purposes

Once no longer needed, data is securely deleted, anonymized, or archived. We periodically review our storage practices to ensure appropriate retention durations.

9. Your Rights and Choices

You have the right to:

  • Request access to personal data we hold about you
  • Correct or update inaccurate information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below. We’ll respond within a reasonable timeframe.

10. Third-Party Links

Our Website may contain links to third-party sites (e.g., listing platforms, service providers). These sites operate independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before engaging with them.

11. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you by posting a revised version on our Website with an updated effective date.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Coldwell Banker Commercial Capital Advisors
4920 S Loop 289, Lubbock, TX 79424
Phone: (806) 793-0888
Email: info@cbccapitaladvisors.com
Website: www.cbccapitaladvisors.com